Refund policy

Updated May 24, 2020

Returns
At the time of this writing NeuroTōnz LLC does not sell physical products.  Because our products are digital, "returns" and "exchanges," in the traditional sense, do not apply.  Our products, because they are digital, are exempt from being returned or exchanged.  Therefore, we cannot accept "returns" or "exchanges."  

Refunds (if applicable)
At NeuroTōnz, we strive for excellence in everything we do.  We believe that our advanced sound technology can have a major impact on your life, and we stand by our products.  If you are unhappy with a product you have purchased from us, we will consider providing a refund if - at our sole discretion - our product has failed to deliver what we promised, even though you have, in good faith, followed the usage recommendations provided in the NeuroTōnz User Guide (found here: https://delivery.shopifyapps.com/-/fba1554ea28faca9/05ec84d328c64f42).  But please be aware that we are under no obligation to provide refunds, and we cannot guarantee that a refund will be issued in any particular case.  For additional information, please reference our Terms of Service which you can find here: https://www.neurotonz.com/policies/terms-of-service

In order to request a refund, please send your request via email to support@neurotonz.com with the subject line "Refund Request."  In the email, please provide the email address you used to make your purchase, and if available, your order number.  Your order number was provided to you in the same email which contained your original download link.  Also in this email, please explain why the product failed to meet your expectations.  We will consider your request in good faith and make every attempt to respond to you within five business days. 

Once your request has been carefully considered, we will notify you of our decision by replying to your email.  If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, depending on your credit card company.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@neurotonz.com.